How Can We Help You?

 

We understand that these may be uncertain times for you and your family, and we're here to help. Listed below is quick run-down of what we can do for you:

(click the links below to jump to a topic)

Our Covid Response (Updated 7/26/2020)

Just like you, we prioritize the health and safety of our family and friends. That includes our customers. As we learn more about how to best serve you in the safest way possible, we will continually update our policies and procedures. We are basing our response off of current industry standards as well as local, state, and federal guidelines. At this time, this includes requiring masks to be worn in-store as well as limited in-store occupancy. We have also added curbside service at both locations during our adjusted store hours (see below). If you have any questions, concerns, or suggestions, please feel free to contact us.

Hours (Updated 7/11/2020)

-We are still here and ready to serve you! While our online sales and rentals are available 24/7, please see below for our adjusted store hours.

-Right now we have limited occupancy in-store service as well as curbside drop off and pick up service. See below for sales or repair curbside instructions.

-Please call or text us if you have any questions.

Click here for more information about hours and locations.

NW Military
Monday                9a-5p
Tuesday               9a-5p
Wednesday          9a-5p
Thursday              9a-5p
Friday                   9a-5p
Saturday            10a-5p
Sunday               Closed

Alamo Ranch
Monday              10a-5p
Tuesday              10a-5p
Wednesday        10a-5p
Thursday            10a-5p
Friday                 10a-5p
Saturday            10a-5p
Sunday               Closed

Sales (Updated 7/11/2020)

We are here for you in-store, online or by phone. Phone and online purchases are available for FREE curbside pick-up or delivery at standard shipping rates. Most orders are processed within 1 business day.

  • Order online 24/7 or call us at either location during business hours
  • We will let you know when your items are ready for  pick up
  • Call or text us when you arrive and we will bring everything out to you

Click the following links to shop for band instruments, band accessories, percussion, or method books online.

Repairs (Updated 7/30/2020)

Our technicians are still hard at work! Limited occupancy in-store service as well as FREE curbside repair drop-off and pick-up are available at both locations. For everyone's safety, repairs are being quarantined for five days prior to any work being done, but most repairs are still ready for pickup seven days from the date they are dropped off. If you have a question, please click the red chat icon at the bottom right of your screen.

For Curbside Repair Drop Off:

  • You are welcome to call ahead, but appointments are not necessary.
  • Call or text when you arrive and someone will meet you outside.
  • We will get your instrument checked in and let you know what happens next.

For Curbside Repair Pick Up:

  • You will be contacted when your instrument is ready to be picked up.
  • Call or text when you arrive and someone will meet you outside.
  • We will meet you outside and get you on your way.

Click here for more information about repair services we offer.

Rentals (Updated 7/30/2020)

-Need to rent an instrument? New and used instrument rentals are available by phone during business hours, or online 24/7. Curbside pick-up is available at both locations and we are still taking school delivery reservations for the fall. Limited occupancy in-store service is also available. Ask about home delivery in the San Antonio area. Click to view our rental information explaining our easy and affordable rental program or rent an instrument online today!

-Need to make a payment? Request online access to your rental account and make payments online. (You'll be prompted to log in or create an account. Customers must opt-in to online payments if you didn't rent online, it is not set up automatically.) You can also call us during business hours to speak to a representative.

-Have a question about your account? Call us or click the red chat icon at the bottom right of your screen for help during business hours.

Online Account

Please note, creating an online account will allow you to view your web orders or rent an instrument online. This account is NOT tied to your in-store purchases. Please call, text, email or chat with us if you have any questions.

We will continue to keep this page updated. Please check back for changes in available services and hours. If there is anything else we can do, let us know. Thank you for your business!